ABOUT OUR WARRANTY:
The exclusive VAVA warranty is available only to you, the original purchaser, and becomes effective with your delivery date. VAVA will repair or replace at our discretion any piece of furniture that is defective in material or workmanship under the terms and conditions outlined here. If VAVA determines that a repair is impractical, you will be furnished a substitute of the same or similar color, design, style and quality.
|WOOD||1 year||Because wood furniture is a product of nature, characteristics such as knots, grain variation, color variation and mineral streaking are not defects and are thus not warranted.|
|STAINLESS STEEL||1 years||Abrasive scratches disturbing the finish and resulting in rust or tarnishing are not covered|
|MARBLE &STONE||1 year||Nature’s own imperfections such as random mineral streaking and color variation should be expected and desired and are not warranted|
|GLASS & MINOR COMPONENTS||1 year||Natural glass manufacture characteristics such as small air bubbles, surface waviness and light pitting are to be expected and are not be used as seating option|
|FRAMES & SPRINGS||1 years|
|CUSHION CORES, PILLOW INAERTS BACK CUSHIONS BACK PILLOWS AND PADDING||1 years||Warranted against loss of resilience under normal conditions. All cushions and pillows will naturally soften with normal use. This is not a material or manufacturing defect. Warranty does not cover any normal softening of cushion core, flattening of a fiber top or loss of loft.|
|SLEEPER MECHANISMS||1 YEARS|
|COVERINGS: FABRIC||1 YEAR||Warranted against seam slippage, fraying, and dye transfer. Except where intrinsic to natural characteristics of fabric (e.g velvets, silks), warranted against nap loss and marking. All com (Customer’s Own Material) and merchandise subject to after market protective treatments excluded from warranty|
|COVERING: LEATHER||1 YEAR||Warranted against splitting, seam slippage and dye transfer. Nature’s own characteristics such as wrinkling, marking and variations in grain or color are not covered|
HOW TO PROCEED IF YOU OBSERVE A DEFECT:
First and foremost, should you notice a manufacturing defect, it is important that you promptly notify the VAVA Authorized Retailer where your purchase was made. If purchased directly from VAVA, contact VAVA directly. To exercise your rights under this warranty, you must submit the original sales receipt and delivery ticket when making a claim.
All upholstery warranties are effective from date of delivery and available only to the original purchaser, provided that the piece is upholstered in the original covering. Coverage is subject to normal use under normal conditions. The VAVA coverings warranty does not include fading or stains from spills such as
(but not limited to) acids, solvents, dyes, ink, paint, or other corrosive chemicals or body fluids. We caution consumers against improper cleaning, abuse, negligence, application of chemical products, and exposure of coverings to sunlight, bright light or extreme heat. Items so exposed are not protected by this warranty.
LIMITATIONS AND COVERAGE EXCLUSIONS
Implied Warranties: VAVA makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. By implied warranties, VAVA references warranties that the law sometimes implies to have been given by the seller, even though they are not documented in writing. (Some states do not allow an exclusion or limitation on the length of an implied warranty, so the above exclusions/limitations may not apply to you.)
Place of Purchase: This warranty protects purchases from Authorized VAVA Retailers or from VAVA directly.
Improper Care and Use: Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your VAVA merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents.
Accidents, Abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
Product Modifications: Any product modification by retailer, consumer or other parties not authorized by VAVA will void this warranty.